DOWNLOAD HELP
Quick help with your digital resources
Your resources. A little help getting started.
Need help downloading, opening, or printing your IndieSteps Studio resources? Start here.
COMMON QUESTIONS
A few quick fixes.
One step at a time.
How do I download my resources?
Follow the download instructions provided with your order. Open your download link in a browser, then save the files somewhere you can easily find them again.
Your device may save them in its Downloads folder or Files app.
I can’t find my download details.
Check the email address you used at checkout and look for messages related to your IndieSteps Studio order, including your spam or junk folder.
If you still can’t find your access details, contact us with your order number, if available, and the email address used for your purchase.
My download link isn’t working.
Try opening the link directly in a browser instead of inside an email or social media app. Check your internet connection, then try again.
If the link shows an error or says it has expired, contact us and include the message you see.
My file won’t open.
Make sure the download has finished before opening the file. If it appears incomplete, download it again.
For PDF files, use a browser or app that supports PDFs. If you still have trouble, let us know which file you’re opening and whether you’re using a phone, tablet, or computer.
Do I need to print everything?
No. You can read the resources on your device and print only the cards or pages you want to use.
The resources are for you to read and prepare; the play activities themselves are screen-free.
PRINTING TIP
How can I get a clear print?
Print from the downloaded file rather than a screenshot. Check the paper size, orientation, and scaling in the print preview so nothing is cut off.
Start with one test page before printing more.
STILL NEED A HAND?
Tell us what happened
and where you got stuck.
To help us understand the issue, include:
- Your order number, if available.
- The email address used at checkout.
- The name of the resource.
- A short description of the problem or a screenshot of the error.